Introduction

In some cases, customers may experience internet connection failures or other issues that affect activity in Bio Test. This institution aims to provide comfortable conditions and therefore seeks to reduce players’ risks and losses if they are disconnected from the network.

In such cases, the organisation is not responsible for, and cannot influence, network outages. For this reason, the management of Bio Test has developed a disconnection policy that sets out the principles and procedures to be followed in the event of interruptions to the internet connection.

Main Policy Points

If players lose their network connection during the game, they should keep the following rules in mind:

• If the network connection is lost, the client needs to log back into their account as soon as possible.
• Players should acknowledge the risks that may be associated with an internet outage and ask their ISP how to mitigate these risks.
• If your internet connection is lost before the bet is registered, it will be considered invalid.
• If the client managed to place a bet before the disconnection, it will be considered valid. In addition, the results will be displayed once the user logs back into their profile.
• If the user is unsure whether the bet has been registered, they can contact customer support service.

Please paste the “Rules for Certain Games” text you’d like rewritten (or upload it as a file/screenshot). If it’s split into multiple strings/lines, keep the same order and I’ll rewrite each one in natural UK English without changing the meaning.

To make the disconnection policy clearer and easier for all players to understand, Bio Test has set out rules for some of the games available on the website.

Live Baccarat

The following rules apply when playing live baccarat:

• If the internet connection was lost before the bet was placed, it is considered invalid. In this case, no funds will be deducted from the client’s account.
• If the client managed to place a bet before the network was disconnected, it will be considered valid. In addition, the exact amount will be calculated once the connection is restored.

Live roulette

The following rules apply to live roulette betting:

• If the internet connection is lost before registration is completed, the player’s balance will not change and the bet will not be counted.
• If the customer placed a bet on a number and it was accepted by the company, and the internet connection was then lost, the bet will still be considered valid. The establishment will recalculate it and credit the exact amount to the customer’s profile.

Live Andar Bahar

This game has two main rules for handling network loss:

• If you lost your internet connection before the bet was accepted, it will not be valid. In addition, your balance will remain unchanged.
• If you placed a bet and then the internet connection was lost, it will still be accepted. The exact settlement amount will be shown on the client’s invoice.

Online slots

Two rules apply if you lose connection while playing slots:

• If you deposited funds but didn’t have time to start the reel before the internet was switched off, the bet is not valid. In addition, you will be refunded.
• If your connection is lost after you have activated the reel, the organisation will accept the bet. Once you reconnect, you will see the exact stake amount.